About the Role
We are seeking a highly organized, compassionate, and friendly Front Desk Receptionist to join our RFPT team. This entry-level, Full time, on-site role plays a vital part in ensuring smooth daily operations by welcoming patients, scheduling appointments, managing patient records, and handling phone calls and inquiries. The Front Desk Receptionist will provide excellent customer service while also supporting clinical and administrative staff by assisting with basic patient needs, helping coordinate care, maintaining a clean and organized workspace, and assisting therapists as needed with setup and organization. The ideal candidate is detail-oriented, dependable, able to multitask in a fast-paced environment, and committed to creating a positive experience for every patient.
Requirements
Responsibilities:
Greet and assist patients in person and over the phone
Schedule patient appointments accurately and efficiently
Manage keeping the schedule full
Take and process payments
Maintain patient records and perform administrative tasks
Follow office procedures, instructions, and protocols
Communicate clearly and professionally with patients and staff
Multitask in a fast-paced environment while maintaining accuracy
Qualifications & Requirements:
Must be 18 years or older
High school diploma or equivalent
At least 1 year of customer service experience
Medical office or call center experience preferred
Strong customer service and communication skills
Ability to follow instructions and established protocols
Good organizational skills and attention to detail
Ability to multitask and work efficiently
Ability to work independently and as part of a team
Comfortable scheduling patients in person and over the phone
Comfortable taking and processing payments
Strong computer skills
Proficiency in Microsoft Excel and Word
Experience with Electronic Medical Records (EMR) systems preferred
Benefits:
Medical/Dental: RFPT reimburses 75% (up to $600/month) toward an Employee Individual Healthcare Plan
Vision Insurance (VSP): $45.46/month
Retirement: Up to 3% matched SIMPLE IRA contributions
Paid Time Off: 80 hours per year
Paid Holidays: 40 hours banked (6 paid holidays) in addition to accrued PTO
About RFPT
Rainier Family Physical Therapy (RFPT) is a warm, compassionate, and caring physical therapy clinic located in Puyallup, WA. Our team of caring and fun physical therapists, front office staff, and billing personnel work together to help and guide patients through their rehabilitation process.
Business Details
Contact
253-875-6826
hiring@rainierfamilypt.com
Address
18710 Meridian E, Suite 215
Puyallup WA 98375
Opening Hours
Mon - Thurs: 7am - 7pm
Friday: 7am - 6pm
Saturday & Sunday: Closed
