About the Role
We are seeking a highly organized, compassionate, and friendly Front Desk Receptionist to join our RFPT team. This entry-level, Full time, on-site role plays a vital part in ensuring smooth daily operations by welcoming patients, scheduling appointments, managing patient records, and handling phone calls and inquiries. The Front Desk Receptionist will provide excellent customer service while also supporting clinical and administrative staff by assisting with basic patient needs, helping coordinate care, maintaining a clean and organized workspace, and assisting therapists as needed with setup and organization. The ideal candidate is detail-oriented, dependable, able to multitask in a fast-paced environment, and committed to creating a positive experience for every patient.
Requirements
Pay Range $18-19 an hour with a bonus structure Responsibilities:
Greet and assist patients in person and over the phone
Schedule patient appointments accurately and efficiently
Manage keeping the schedule full
Take and process payments
Maintain patient records and perform administrative tasks
Follow office procedures, instructions, and protocols
Communicate clearly and professionally with patients and staff
Multitask in a fast-paced environment while maintaining accuracy
Qualifications & Requirements:
Must be 18 years or older
High school diploma or equivalent
At least 1 year of customer service experience
Medical office or call center experience preferred
Strong customer service and communication skills
Ability to follow instructions and established protocols
Good organizational skills and attention to detail
Ability to multitask and work efficiently
Ability to work independently and as part of a team
Comfortable scheduling patients in person and over the phone
Comfortable taking and processing payments
Strong computer skills
Proficiency in Microsoft Excel and Word
Experience with Electronic Medical Records (EMR) systems preferred
About RFPT
Physical Therapy the Way It Should Be
Rainier Family Physical Therapy, PS (RFPT) is a therapist-owned private practice in Puyallup, Washington, dedicated to providing high-quality, personalized care in a welcoming and supportive environment. Since 2008, our team has been committed to helping patients move better, feel better, and achieve lasting results through individualized treatment and meaningful connections.
We believe exceptional patient care starts with making people feel comfortable, valued, and supported. Our clinic combines professional excellence with a fun, family-friendly atmosphere where both patients and team members can thrive. We specialize in outpatient physical therapy, hands-on manual therapy, Counterstrain, and innovative treatments to help patients manage pain, improve mobility, and return to the activities they love.
At RFPT, we are a small, close-knit team that values collaboration, compassion, and treating every person as an individual. We take pride in building lasting relationships with our patients and supporting them throughout their rehabilitation journey and beyond.
We are looking for team members who share our commitment to excellent service, enjoy connecting with people, and want to contribute to a positive experience for every patient who walks through our doors. Whether assisting patients at the front desk or helping coordinate their care, every team member plays an important role in making our clinic a welcoming place for healing and growth
Business Details
Contact
253-875-6826
hiring@rainierfamilypt.com
Address
18710 Meridian E, Suite 215
Puyallup WA 98375
Opening Hours
Mon - Thurs: 7am - 7pm
​​Friday: 7am - 6pm
​Saturday & Sunday: Closed
