About the Role
We are seeking a highly organized, compassionate, and patient-focused Patient Representative to join our RFPT team. This full-time, on-site role plays a key part in ensuring smooth daily operations by serving as the primary point of contact for patients, both in person and over the phone. The Patient Representative is responsible for scheduling appointments, verifying insurance coverage, obtaining authorizations for continued care, managing patient records, and handling payments and inquiries.
This role requires providing excellent customer service while supporting clinical and administrative staff by coordinating patient flow, maintaining accurate documentation in the electronic medical records system, and following established office procedures and protocols. The ideal candidate is detail-oriented, dependable, and able to multitask in a fast-paced healthcare environment while maintaining accuracy and professionalism. A strong commitment to clear communication and creating a positive, welcoming experience for every patient is essential.
Requirements
Pay Range $20-21 an hour with a bonus structure Responsibilities:
Greet and assist patients in a friendly, professional manner both in person and over the phone
Schedule, confirm, and manage patient appointments accurately and efficiently
Maintain a full and organized provider schedule
Verify patient demographics, insurance coverage, eligibility, and benefits
Obtain and track insurance authorizations and referrals for initial and continued visits
Communicate with insurance companies regarding coverage, benefits, and authorization requirements
Collect, process, and post patient payments, including co-pays and outstanding balances
Maintain accurate and up-to-date patient records in the Electronic Medical Records (EMR) system
Perform administrative tasks such as data entry, filing, scanning, and document management
Follow office policies, procedures, and established protocols, including HIPAA compliance
Communicate clearly and professionally with patients, providers, and staff
Address patient questions and concerns regarding scheduling, insurance, and payments
Multitask effectively in a fast-paced healthcare environment while maintaining accuracy
Qualifications & Requirements:
Must be 18 years or older
High school diploma or equivalent
At least 1 year of customer service experience
Medical office or call center experience preferred
Strong customer service and communication skills
Ability to follow instructions and established protocols
Good organizational skills and attention to detail
Ability to multitask and work efficiently
Ability to work independently and as part of a team
Comfortable scheduling patients in person and over the phone
Comfortable taking and processing payments
Strong computer skills
Proficiency in Microsoft Excel and Word
Experience with Electronic Medical Records (EMR) systems preferred
Benefits for Full Time
Medical/Dental: RFPT reimburses 75% (up to $600/month) toward an Employee Individual Healthcare Plan
Vision Insurance (VSP): $45.46/month
Retirement: Up to 3% matched SIMPLE IRA contributions
Paid Time Off: 80 hours per year
Paid Holidays: 40 hours banked (6 paid holidays) in addition to accrued PTO
About RFPT
Rainier Family Physical Therapy (RFPT) is a warm, compassionate, and caring physical therapy clinic located in Puyallup, WA. Our team of caring and fun physical therapists, front office staff, and billing personnel work together to help and guide patients through their rehabilitation process.
Business Details
Contact
253-875-6826
hiring@rainierfamilypt.com
Address
18710 Meridian E, Suite 215
Puyallup WA 98375
Opening Hours
Mon - Thurs: 7am - 7pm
Friday: 7am - 6pm
Saturday & Sunday: Closed
